Refund policy

Cancellation and Refunds

Cancellation of orders may be made in writing (via email or Asana, the Agent Concierge Store project management platform). For products that require a 50% deposit, that deposit is fully refundable if the client notifies PFR before work on the project begins. For products that require full payment upon ordering, the payment is fully refundable if the client notifies PFR before work on the project begins. For products and services where payment is due at the time of settlement, e.g., contract-to-close package, the client’s order is nullified and he/she will not owe payment to PFR for this service if the listing is removed from the MLS for reasons other than a sale. A refund will only be sent to the original payment method. If a client no longer has access to that payment method, they the client will need to contact the institution of the original payment method to claim the funds after the refund is sent.

Concierge Cash

Agents who are issued Concierge Cash may use it as payment for goods and services on the Agent Concierge Store only. Concierge Cash expire after one year of issuance and are not transferable to other agents/employees. An agent’s Concierge Cash is voided if the agent leaves PFR.

If an agent pays for goods and services on the Agent Concierge Store using Concierge Cash and the agent requests a refund, the Agent Concierge Store will issue a credit for the amount back to the client’s Concierge Cash account.